Through our Wellbeing Fund, we’ve been able to offer practical, meaningful support to customers facing financial hardship, ill health or unexpected challenges.
While preferring to remain anonymous, they’ve kindly shared their stories and experiences to highlight how this help has made a real difference to their everyday lives.
Here are just a few examples:
Supporting our customers when it matters most
It’s been a huge relief and greatly appreciated. I now have a great mattress and bed to help with my physical ailments and helping reduce stress by helping towards food, gas and electric. Really great fund and to know your landlord is helping when they can.
A customer with physical ailments, struggling to make ends meet
Applied for help with food, energy and a bed
I received my energy voucher from Platform just after being in hospital with pneumonia. It was such a relief to know that I could put my heating on more than I usually would and the food vouchers have allowed me to buy some healthy nutritious foods and a lovely Xmas turkey. Thank you so much.
A customer living alone on a low income, with health problems
Applied for help with food, energy and household essentials
They have helped me in the sense that I’m alone (and) the extra help for the energy and to get the air fryer to cook easier for me and my baby girl instead of the microwave which is not good health wise and going easy with the cooker that uses lots of energy. Simply to say thank you I appreciate really.
Single mum starting over in a new area
Working with our Neighbourhood Officer and local agencies applied for help with energy and an air fryer
Being granted the vouchers from the wellbeing fund has given me and my family such a big help and such a sense of relief, especially the food vouchers. Being able to use these to go food shopping has been amazing and paying the utility voucher straight off our electric bill.
A family struggling with the rising cost of living
Applied for help with food, energy and household essentials
